Frequently Asked Questions
How can I book?
You can book directly on our website for the best rates and instant confirmation, or contact us by phone or email.
What is your cancellation policy?
Free cancellation up to 48 hours before arrival, unless otherwise stated in the selected rate.
What are the check-in and check-out times?
Check-in is available from 2:30 PM, and check-out is by 10:30 AM.
Do you offer early check-in or late check-out?
Yes, upon request and subject to availability. Additional charges may apply.
Does the hotel have parking?
We are located within the ZTL (Limited Traffic Zone) and collaborate with partnered garages just a few minutes’ walk away, with license plate registration for access. Reference garage: Garage Verdi, Via Giovanni da Verrazzano 9 (≈10 minutes on foot). Daily rates are set by the garage; reservation is recommended and payment is made on site.
Tel: +39 055 244921
Is breakfast included?
Breakfast is served from 7:30 to 10:30 AM at an additional cost of €15 per person. We serve a generous sweet and savory buffet, with gluten-free options available upon request.
Is Wi-Fi free in all rooms and public areas?
Yes, high-speed Wi-Fi is free throughout the hotel.
What are the main attractions near the hotel?
We are just steps from the Duomo, the Uffizi Gallery, Piazza della Signoria, and the Ponte Vecchio.
Do you have luggage storage?
Yes, it is free of charge and available on the day of arrival before check-in, as well as on the day of departure until the evening.
Does the hotel offer facilities for guests with disabilities?
Yes, we have accessible rooms and spaces for guests with reduced mobility.
How do I get to the hotel from Santa Maria Novella train station?
It’s about a 10-minute walk or less than 5 minutes by taxi.
Can I request an extra bed or a baby cot?
Yes, upon request at the time of booking and subject to availability, for children up to 3 years old.
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